Question 1

Can anyone under 18 open an account on fb99? Account

Accepted Answer

No, it is strictly prohibited on fb99. fb99 exclusively serves individuals aged 18 and above. Providing a date of birth during registration is mandatory, and the system automatically verifies your age. If you are under 18, registration cannot be completed.

Beyond this, if fb99 suspects at any time that a member may be underage, it may request a national ID card or birth certificate for verification. If the verification confirms the member is underage, the account will be permanently closed and any deposited funds will be returned. Keep in mind: Registering with a false age is a violation of fb99's Terms & Conditions and puts your account at risk of being permanently banned.

To prevent underage family members from accessing the fb99 app or website, keep your device password-protected and never share your login credentials with anyone. fb99's Responsible Gaming You'll find more details about underage protection on the page.

Question 2

What documents are needed for KYC verification, and how complicated is the process? Security

Accepted Answer

fb99's KYC process is straightforward – you can complete it from home using your mobile. Generally, three things are required:

1. National ID Card (NID): Upload clear photos of both the front and back of your document. Blurry or cropped images will not be accepted.
2. Selfie: Take a selfie holding your NID — make sure both your face and the card details are clearly visible.
3. Payment method proof (if required): For large withdrawals, a screenshot of your bKash or Nagad account may be requested.

Verification is usually completed within 30 minutes to 1 hour of uploading your documents. During peak times it may take up to 24 hours. Once verified, you'll receive a confirmation email.

Without completed KYC, you won't be able to make large withdrawals (generally over ৳10,000) and some bonus benefits will also be restricted. Completing KYC right after registration saves you the hassle later.

Question 3

How do I place an accumulator or multi-bet on fb99 by combining multiple matches? Betting

Accepted Answer

Placing an accumulator (multi or parlay) on fb99 is straightforward. Here's how:

Step 1: Go to the Sports section and click on the outcome you want from the first match — it will be added to your bet slip.
Step 2: Keep adding selections from the same or different matches. Each click adds a new selection to your bet slip.
Step 3: Select the "Accumulator" or "Multi" tab on the bet slip (this usually appears automatically when more than 2 selections are made).
Step 4: Enter your stake – the total potential payout will be calculated automatically.
Step 5: Tap "Place Bet" and you're done.

A Few Important Points: You cannot place bets on two conflicting outcomes from the same match in an accumulator. On fb99, you can add a minimum of 2 and a maximum of 20 selections. More selections mean a higher potential payout — but if any one of them loses, the entire bet is lost. Live and pre-match selections can be combined in the same accumulator.

Question 4

How do I enter fb99 tournaments and leaderboard competitions, and who wins prizes? Betting

Accepted Answer

fb99 regularly runs tournaments and leaderboard competitions throughout various sports seasons. For example, during the IPL or T20 World Cup, special leaderboards go live where you can earn points by placing bets on specific matches.

How to Participate:
• When you see a tournament on the promo page, click the "Join" or "Participate" button.
• Some tournaments require a minimum bet amount per wager (e.g., a minimum of ৳200 per bet).
• Placing bets on designated matches or games earns you points.
• Top points holders on the leaderboard win prizes.

Prize distribution: Prize rewards are typically credited to your account within 24 to 48 hours after a tournament ends. Prizes may be awarded as cash or bonus credits. Rewards are distributed among the top 10 to 50 players – the exact number is specified in each tournament's rules. Full terms and conditions for all tournaments are available on fb99's Sports Events on the page.

Question 5

How do I change my mobile number or email address on fb99 after registration? Account

Accepted Answer

Your name and date of birth generally cannot be changed after registration, as this information is tied to KYC verification. However, your mobile number and email address can be updated.

How to change your mobile number:
1. Log in to your account.
2. Click the profile icon and go to "Account Settings" or "Profile Settings".
3. Enter your new number in the "Mobile Number" field and click "Update".
4. An OTP will be sent to your new number – enter it to confirm.

Change Email: Same process, but a verification link will be sent to your old email address – you'll need to click it to confirm.

If you no longer have access to your registered phone number or email, contact fb99 via live chat directly. The support team will verify your identity and help update your number — this process typically requires NID verification.

Question 6

Can I close my fb99 account or pause it for a while on my own? Security

Accepted Answer

Yes, fb99 allows you to temporarily or permanently close your account at your own request. This is an important part of responsible gaming.

Temporary Break (Cooling-Off): Can be set from 24 hours up to 30 days. Betting and deposits will be disabled during this period. Set it yourself under the "Responsible Gaming" section in Account Settings.

Self-Exclusion (Long-Term): Your account can be suspended for 3 months, 6 months, or permanently. During this period you will not be able to log in, and no marketing messages will be sent to you. Self-exclusion can be activated through the portal or via Live Chat.

Permanent Account Closure: If you'd like to close your fb99 account, email support@fb99.top. You'll have the opportunity to withdraw any remaining balance before the account is closed. For more details, Responsible Gaming View the page.

Question 7

Are there any fees when withdrawing from fb99, and what's the maximum you can withdraw in a day? Payment

Accepted Answer

fb99 does not charge any processing fees on withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own transaction fees, which vary depending on your account type.

Withdrawal Limits (Standard Members):
• Minimum: BDT 500 per withdrawal
• Daily maximum: BDT 50,000 (for KYC-verified members)
• Without KYC: up to ৳10,000 per day
• Monthly maximum: up to ৳5,00,000 (higher for VIP members)

Processing Time: bKash and Nagad typically take 5–15 minutes. Rocket takes 15–30 minutes. Bank transfers take 1–3 business days. KYC verification is mandatory for large first-time withdrawals.

Keep in mind: If the rollover requirements on a bonus balance haven't been met, that bonus portion cannot be withdrawn. However, your own deposited funds are always withdrawable. Withdrawals can only be made to your registered payment method.

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